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Fan Success Internship - VERBIER, SWITZERLAND

Fan Success Internship EU - FR

Award-winning ski brand Faction is looking for a qualified intern to join our sales and support team in our Verbier office. 

As part of a small team that distributes skis to riders in over 30 countries, the intern should be prepared to work in a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Sales and Support. We are offering a young and exciting environment to work in, with all the challenges of a growing business in sporting goods.

The internship is full time running between 6 and 9 months, starting September 2018 (some flexibility here) and you will be based in our Verbier office.

You will be helping Faction to deliver the world’s best Customer Support by supporting the European Fan Success Lead.  

The role is to make sure all Faction’s Fans are stoked and have a great experience, reducing any friction between both parties. You will be interacting with our Fans (customers) through live messaging, emails and on the phone.  You will be helping our Fans with all their questions from what length skis should I choose to who’s the best skier on the mountain and where can I demo a pair of Factions.

Finally, you will also be helping run some of our ski demos (probably around 5).  You will ensure that we get everyone on the best skis for them and talk them through our gear and collecting feedback on our equipment.

Due to the nature of the role you will be working very closely with our ecommerce, logistics and sales functions.

The person we are looking for has the following skills and competences: 

  • University degree, or working towards one
  • Fluent in French (imperative) and English, German is a strong plus
  • Personable
  • Structured, well organised and proactive working attitude, especially under pressure
  • Basic Excel knowledge
  • Previous experience in the snowsports industry (sales especially) is a bonus
  • Genuine passion for skiing (hugely important)

Compensation

You will receive one full Faction set-up, plus a monthly contribution to living costs.  You will also receive a ski pass for the winter.

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